These Terms and Conditions govern your use of our website, www.carplatesdirect.com. By accessing or using the site, you confirm your agreement to comply with and be bound by these terms. If you do not accept these conditions, you must not use our website.
Effective Date: 01/01/2021
Please save a copy of these terms for your records. We may revise these terms at any time, and continued use of the site will be deemed acceptance of any updates.
1. Introduction and Contact
1.1 If you have any questions or concerns, please email us at [email protected].
1.2 We typically respond to messages within 24 hours (Monday to Friday). Messages received during weekends or holidays may take longer.
2. Orders and Custom Products
2.1 Orders placed with Car Plates Direct are considered contracts for the creation of personalised goods.
2.2 Due to their bespoke nature, customised plates cannot be returned or refunded once production has started.
2.3 It is your responsibility to ensure the registration and spacing you enter are correct before confirming your order.
2.4 Any necessary changes must be requested immediately after purchase. Additional costs may apply.
3. Payments and Pricing
3.1 All prices are clearly shown during the checkout process and are inclusive of VAT where applicable.
3.2 Payments must be made in full at the time of order. We accept most major debit/credit cards and PayPal.
3.3 In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
4. Dispatch and Delivery
4.1 Orders submitted before 1:00 PM on working days are processed the same day. Later orders are handled the next working day.
4.2 Delivery methods include:
• Standard Shipping: £6.99
• Express Tracked Delivery (before 1pm): £9.99
4.3 We do not guarantee Saturday delivery.
4.4 Delivery times are indicative and may vary depending on courier performance.
4.5 We are not liable for delays once the product has been handed to the courier.
4.6 Incorrect or incomplete delivery addresses are the customer’s responsibility.
4.7 Any damages or missing items must be reported within 24 hours, accompanied by photographs including the quality control label.
5. Returns and Refund Policy
5.1 Personalised plates are non-refundable unless proven defective.
5.2 Non-custom accessories can be returned if faulty or incorrect, at our discretion.
5.3 Customers are responsible for return shipping costs.
5.4 Unauthorised returns or those outside the return window will not be accepted.
6. Warranty and Defects
6.1 All products undergo a strict quality check before dispatch.
6.2 Any manufacturing defects must be reported with photo evidence within 24 hours of receipt.
6.3 A 3-year warranty covers manufacturing faults, excluding normal wear and user damage.
6.4 Warranty claims require proof of purchase and photographic documentation.
7. Legal Compliance for Plates
7.1 Our plates are designed in accordance with UK DVLA guidelines.
7.2 It is the customer’s responsibility to ensure the plates meet legal requirements for their intended use.
7.3 Misrepresentation of registration plates is a legal offence.
7.4 Sizing and spacing must comply with UK vehicle regulations. Motorcycle and electric vehicle rules may differ.
8. Data and Privacy
8.1 Your personal data is handled in accordance with our Privacy Policy, which complies with UK GDPR regulations.
9. Intellectual Property
9.1 All content on www.carplatesdirect.com is owned by Car Plates Direct or its licensors.
9.2 You may not reproduce, distribute, or exploit any content without prior written permission.
9.3 Use of our trademarks or branding without permission is strictly prohibited.
10. Limitation of Liability
10.1 We do not accept liability for indirect, incidental, or consequential losses.
10.2 Our total liability is limited to the amount paid for the order in question.
11. Disclaimers and Viruses
11.1 We cannot guarantee that the website is secure or free from bugs or viruses.
11.2 You are responsible for using your own virus protection software.
11.3 Misuse of the website or attempts to gain unauthorised access are prohibited.
12. No Subscription Services
12.1 Car Plates Direct does not provide or support any subscription-based products or billing models.
12.2 All purchases are one-time only unless explicitly agreed otherwise.
12.3 If you suspect a billing error, contact us at [email protected] immediately.
13. Governing Law and Amendments
13.1 These terms are governed by the laws of England and Wales.
13.2 We reserve the right to amend these terms at any time without prior notice.
13.3 Continued use of the website constitutes acceptance of any updated terms.
For further enquiries, please email us at [email protected].